Shipping Policy

SHIPPING POLICY

1.1.        An order placed on The Diamond Channel website will be processed and carefully packaged in a timely manner subject to receiving prompt payment. All orders are packed and labelled accordingly to sensitivity.All parcels are insured by us until such time as they are delivered.

1.2.        We instruct a reputable courier company to deliver anywhere in theSouth Africa. We do courier our products to international destinations on purchases from our website. If you require an order shipped internationally, please send us a message from our Contact Us page to discuss international ordering options.

1.3.        Courier fees are a set amount regardless of weight or dimensions.

1.4.        All items purchased from our website are made pursuant to a shipment contract with the appointed courier company. The risk of loss and title for such items directly passes to you upon collection of the purchased items.

1.5.        When an order is placed on the website we will provide the user with an estimate delivery dates based upon the availability of your item(s), payment received, shipping method selected and your shipment's destination. We will endeavour process your order as quick as possible to have it sent out immediately.

1.6.        However, these delivery times are indicative only and may be lengthened in cases of Force Majeure such as strikes, or any other temporary event making execution temporarily impossible.

1.7.        In the case of delivery delays caused by reasons beyond the company’s control, the user shall not, in any event demand the cancellation of an order nor refuse delivery, nor may any claims as to The Diamond Channels responsibility as a result of these delays.

1.8.        If you require a valuation certificate prior to delivery, in order to arrange your own personal insurance, we can email this to you.

1.9.        The customs office of the destination country may impose customs fees, import duties, taxes, and other charges to your international order where applicable. These additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs either our shipper, or the customs office will contact you directly to arrange for the payment of any charges that may be due.